Austin Grimm

“Austin was very kind and informative about the choices that would fit me and my health needs best. He encouraged me to look at a few choices I already have through the state and then we'd meet again in a couple weeks to follow up on things. He's very easy to talk to and has positive energy.”

Lori

“Authoritative and focused in his approach”

Anonymous

“Austin was great to work with-he's sharp, communicative, efficient, and very warm. i immediately trusted him. he listens, responds clearly, understands the health care landscape, and gives objective suggestions. what a great service he and WSECU provide. i hung up and was smiling.”

jude

“Austin was very helpful and pleasant to work with. His patience and clear explanations left no confusions about my healthcare options. Much appreciated.”

Deborah H.

“Austin was knowledgeable and very approachable. He shared some insights from working with other state retirees and contrasted it (favorably) with the challenges facing non-state retirees this season. It was good to hear his opinion that state retirees have among the best choices available to them. I felt comfortable moving forward with my choice and mailed in my PEBB change form this week. Thanks to WSECU and Austin/Silvur for the help!”

Phylils

“Austin was fabulous! Right on time, smart, interactive, good natured and just what we needed and hoped for!”

Susan N.

“Austin was very knowledgeable and quickly addressed my concerns. The meeting was very productive.”

Willie R.

“What a HUGE help Austin was to myself and my husband in finding us the perfect plan to fit our individual needs. He was so kind and professional and knowledgeable. I had honestly been dreading the phone call and cannot say enough what a blessing Austin was helping us. I would 200% recommend him!!!! ”

Debbie C.

“Very friendly and professional. Austin was on time and helpful enjoyed talking with him! ”

Anonymous

“Austin was great to work with. He provided clear information, answered all my questions, and made it a great experience. I will definitely use him again and recommend him to other WSECU clients.”

GLORIA

“Austin answered all my questions. I am very satisfied with the information and guidance I received. He pointed me in the right direction to address some administrative stuff. He is a pleasure to deal with.”

Jane K.

“he helped us with exactly what we needed”

Anonymous

“He was a great help to me. He is very well informed and took his time explaining things to me. I definitely recommend his services”

Julia A

“I was late and grateful Austin fit me into his schedule. He was welcoming, knowledgeable and prepared for the appointment. He provided unbiased answers to my questions which eased the decision making process. I thank WSECU for providing this opportunity.”

Anna J.

“A short conversation but a productive and satisfactory outcome about my Medicare enrollment.”

Alejandro

“Austin was very knowledgeable and walked us through the process. Unfortunately, our having lived overseas complicated things. But Austin gave us great advice on how to approach the problem, and that was quite reassuring. We have a meeting at the Social Security Administration and hope to "lean" on Austin for advice before we go in and complete our enrollment.”

Michael

“An Lan Eddy: He is passionate about helping clients and very knowledgeable and explains complex matters in everyday language. He clearly wants his senior clientele to feel more in command of medical care decisions. He explains choices so people can make their own decisions and feel comfortable. He answers emails even on the weekend! Robert Eddy: I compare Austin to the thousands of undergrad and grad students I taught for 50 years the last 20 at Washington State Univ. Austin is an exceptional & spontaneous communicator. I taught legal rhetoric and am well informed about medical insurance. Yet Austin taught me a half-dozen facts I did not know. He has a communicative nimbleness with seniors. Austin should be a mentor for new employees and a supervisor. My wife and I give him the highest rating. He is one of a kind and yet a team builder. Give him a significant raise and promote him before a competitor steals him from your company. Robert Eddy Professor Emeritus of English WSU”

Robert E.

“Austin was very pleasant and knowledgeable about insurance. He helped me find a much less costly prescription insurance plan that would fit my needs. He was contactful and even laughed at my jokes--always something I enjoy! I look forward to working with him again next year.”

Rebecca P.

“Austin was friendly and we could tell he knew what he was talking about. He gave us information about some of the choices we have. We have a follow-up appointment in October and know he will have more information for us.”

Peggy and Jeff P.